Delivery, Packaging and Returns Packaging and Delivery

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail or UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

FREE DELIVERY OVER £40

Delivery Over £40 (excl. VAT) is free.

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Please note; unfortunately earrings and personalised items are non-returnable.

RETURN PROCESS

To return an item, place the item securely in its original packaging, add postage, and mail your return to the following address:

Mirlando Limited – Little Vegan Shop Returns, 5 Donnington Square, Newbury, RG14 1PJ, UK.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy or delivery, please contact us at:

Tel.: +44 (0)330 088 3608

Email: shop@mirlando.org